FAQs
Find the answers you are looking for about our products here.
General Information
Account Infomation
Delivery Infomation
Q: What appliances do you sell?
We offer a full range of household appliances including washing machines, tumble dryers, washer dryers, fridge freezers, ovens, and cookers.
Q: Are your appliances new?
Yes, all appliances are brand new.
Q: Do your appliances come with a guarantee?
All appliances come with a 2 year guarantee for peace of mind.
Q: Are your prices competitive?
We work hard to keep our appliance prices competitive while maintaining quality products and reliable service.
Q: How do I contact you?
You can contact our team by phone or email for product advice order updates or support.
Telephone Number:
0330 0564 777
Email:
support@willowappliances.co.uk
Or go to our contact page:
https://willowappliances.com/pages/contact
Q: What are the benefits of creating a Willow account?
When you have a Willow account, you won’t have to enter your details every time you want to place a new order. Your address and payment details can be stored ready for next time. You will also be emailed any promotions and discount codes when you have an account.
Q: Do I have to create a Willow account to place an order?
No, there is no obligation to create a Willow account, you are able to check out as a guest.
Q: How long does delivery take?
Most large appliances are delivered within 2 to 3 working days. Smaller appliances under 30kg are usually available for next day delivery.
Q: Do you offer next day delivery?
Yes, next day delivery is available on smaller appliances under 30kg subject to stock availability and order cut off times.
Q: Can I choose a delivery date?
Delivery options are shown at checkout so you can choose a date that works for you.
Q: Do you deliver across the UK?
We deliver to most UK mainland addresses. Delivery availability will be confirmed during checkout.
Q: What happens if I miss my delivery?
If a delivery is missed a redelivery charge may apply so please ensure someone is available to receive the appliance.
Q: Will I be notified before delivery?
You will receive delivery updates so you know when to expect your appliance.
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